Privacy Policy

Last updated: June 6, 2026

By Design Retreats is operated by Jigsaw Performance Inc. ("we," "us," or "our"). This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website, join our mailing list, apply for a retreat, or otherwise interact with us.

Information We Collect

When you join our mailing list, submit a retreat application, or communicate with us, we may collect:

  • Name
  • Email address
  • Phone number
  • Information you provide in application forms or correspondence
  • Information relating to your travel preferences, walking or mobility comfort level, dietary requirements, personal goals, or other information you voluntarily choose to share

We only collect information that is reasonably necessary for the purposes described in this policy.

How We Use Your Information

We may use your personal information to:

  • Review retreat applications and assess whether a retreat is an appropriate fit for both the applicant and the group
  • Communicate with you about your application, retreat opportunities, and related services
  • Provide retreat information, updates, and marketing communications if you have subscribed to our mailing list
  • Coordinate retreat planning, accommodations, transportation, and related logistics
  • Improve our website, services, and retreat experiences
  • Comply with legal and regulatory obligations

Email Communications

By joining our mailing list, you consent to receive emails about By Design Retreats, upcoming retreats, and related offerings.

You may withdraw your consent and unsubscribe at any time by clicking the unsubscribe link included in our emails or by contacting us directly.

Who We Share Your Information With

We do not sell, rent, or trade personal information.

We may share information with trusted service providers who assist us in operating our business, including:

  • Qmooniti Travel & Lifestyle, our travel and logistics partner, for purposes including retreat planning, accommodations, transportation arrangements, and retreat operations
  • Kit (formerly ConvertKit), our email marketing provider
  • Squarespace, which hosts our website and processes form submissions
  • Stripe, if payment processing is completed through Stripe

These providers are only given access to information reasonably necessary to perform their services.

International Storage and Processing

Some of the service providers we use may store or process personal information outside Canada, including in the United States.

As a result, personal information may be subject to the laws of those jurisdictions and may be accessible to government authorities in accordance with applicable laws.

Payment Information

If you proceed with a retreat booking, payments may be processed through direct invoicing from Jigsaw Performance Inc. or through Stripe.

We do not store complete credit card information. Payment information submitted directly to Stripe is governed by Stripe's own privacy practices and policies.

Cookies and Website Analytics

Our website uses cookies and similar technologies to improve user experience and understand how visitors use our website.

We use Google Analytics, which may collect information such as:

  • Device type
  • Browser information
  • Approximate geographic location
  • Pages visited
  • Time spent on the website

This information is generally aggregated and does not identify you personally.

By continuing to use our website, you consent to the use of cookies and similar technologies as described in this policy.

You can learn more about Google's privacy practices through Google's Privacy Policy and may opt out of Google Analytics using the Google Analytics Opt-out Browser Add-on.

How We Protect Your Information

We take reasonable administrative, technical, and physical measures to protect personal information against loss, unauthorized access, disclosure, alteration, misuse, or destruction.

While no method of electronic transmission or storage can be guaranteed completely secure, we take appropriate steps to safeguard the information entrusted to us.

How Long We Keep Your Information

We retain personal information only as long as reasonably necessary to:

  • Fulfill the purposes described in this policy
  • Maintain appropriate business records
  • Meet legal, accounting, tax, or regulatory requirements
  • Resolve disputes and enforce agreements

If you remain subscribed to our mailing list, we may continue to retain your contact information until you unsubscribe or request deletion.

Your Rights

Subject to applicable law, you may request access to, correction of, or deletion of personal information we hold about you.

To make a request, please contact us using the information below.

You may also unsubscribe from our email communications at any time using the unsubscribe link included in our emails.

Changes to This Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page, and the "Last updated" date will be revised accordingly.

Contact Us

Jigsaw Performance Inc. is responsible for the personal information under its control.

Questions about this Privacy Policy, requests for access to personal information, or privacy-related concerns may be directed to:

Jane Iannacone
Privacy Officer
jane@jigsaw-performance.com